Privacy Policy

Last Updated: April 2026

1. Introduction

DoctorTest is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information: When you book a visit or contact us, we collect:

  • Full name
  • Phone number
  • Address
  • Email address (if provided)

Medical Information: During consultations, doctors may collect relevant health information including:

  • Medical history
  • Current medications
  • Allergies
  • Vital signs and health measurements

Technical Information: We may collect information about your device and browsing behavior, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use collected information to:

  • Schedule and confirm doctor visits
  • Provide medical consultations and healthcare services
  • Send appointment reminders via WhatsApp or phone
  • Process payments
  • Maintain medical records as required by law
  • Improve our services and website
  • Communicate important updates about our services

4. Medical Confidentiality

All medical information shared with DoctorTest is treated as confidential. We comply with applicable healthcare data protection regulations and maintain strict confidentiality standards. Medical records are stored securely and accessed only by authorized medical professionals and administrative staff.

5. Data Security

We implement industry-standard security measures to protect your personal and medical information, including:

  • Encrypted data transmission
  • Secure storage systems
  • Access controls and authentication
  • Regular security audits
  • Staff confidentiality agreements

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Information Sharing

We do not sell, trade, or share your personal or medical information with third parties except:

  • With licensed doctors providing your consultation
  • With payment processors (only payment details)
  • When required by law or court order
  • With your explicit consent
  • With trusted service providers under confidentiality agreements

7. Retention of Information

We retain your personal information as long as necessary to provide services. Medical records are retained according to Indian medical record retention requirements (typically 5-10 years) to ensure continuity of care and legal compliance.

8. Your Rights

You have the right to:

  • Access your personal and medical information
  • Request correction of inaccurate information
  • Request deletion of information (subject to legal requirements)
  • Withdraw consent for data usage
  • Receive a copy of your medical records
  • Lodge a complaint about data handling practices

To exercise these rights, contact us using the information provided at the end of this policy.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some website features.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before sharing any information.

11. Children's Privacy

DoctorTest services are intended for adults managing the healthcare of elderly individuals. We do not intentionally collect information from children under 18. If we become aware of such collection, we will delete the information immediately.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services indicates acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:

  • Email: doctortestkolkata@gmail.com
  • WhatsApp: +91 891 076 2568
  • Phone: +91 967 496 8892
  • Address: Kolkata, West Bengal, India

We will respond to your inquiries within 7 business days.

14. Compliance

DoctorTest complies with applicable Indian data protection laws and healthcare regulations, including compliance with medical practice standards and patient confidentiality requirements.